Two households at a time. That's the cap, not a target. A household can be one bird or a bonded pair sharing a cage — but there are never more than two separate cages in the room. Birds settle better in a quiet room, and we can't give six of them the same attention we can give two.
A daily photo letter, refusals included. Three to five photos and a short paragraph, every day, by email or text — you pick. What your bird ate, what they refused, what they did, anything we noticed. It's a real update, not a marketing template, and if something seems off you hear about it the same day rather than at pickup.
We call you first. Always. If your bird gets sick we call before we do anything, then follow whatever you instruct. If you're unreachable and it's a genuine emergency, we go to the avian-experienced vet in Aurora we keep on file — the visit you pre-authorise at first booking, so nobody is guessing at the worst moment.
We file beaks. We don't dremel nails. Most birds find the dremel distressing, so we don't own one. Nail and wing trims are $25 to $35 each and they're on the rate card, not bundled into a vague package. A daily mist bath is free if your bird is used to one; a full bath happens only if you ask.
The first meet-and-greet is free, and it happens in the room. About half an hour, at the studio, before you've committed to anything. You see the actual room your bird would stay in rather than a photo of it, and you ask whatever you'd want to know. Bring your bird, or don't — sometimes the human meeting is enough.
A refund policy you can read before you book. More than seven days before drop-off, full refund. Three to seven days, half back. Inside three days, nothing — unless we manage to re-book the spot, in which case you get 75%. Holiday weeks are stricter, and we tell you that up front rather than in a footnote.
We'd rather you didn't visit mid-stay. Birds settle into the routine within 24 to 36 hours and a visit usually resets that clock. The photo letter exists precisely so you can check in without your bird knowing you did.