"I went through three sitters before Northbird. The first lost my cockatiel's favourite toy and didn't tell me. The second sent one photo in five days. The third was clean, professional, expensive — and my bird came home five ounces lighter and refusing pellets for two weeks.
I almost gave up on travelling. A friend told me about Claire and Derek. I drove up to meet them before I'd commit to anything. The room was small, sunny, smelled like coffee and bird seed instead of bleach. Derek sat on the floor and offered my bird a piece of millet without making eye contact, which is exactly what you do with a nervous parrot.
That was three years and eleven bookings ago. My bird is the same weight when she comes home as when she leaves. Sometimes she's a little fatter. I get a photo every morning. When I came back from Italy last fall, she was sitting on Claire's shoulder watching a kettle boil. I'm not sure what magic they do but I don't need to know.
— Margaret L., repeat client since 2023Eclectus parrot, 11 years old